Contact Us

Have a question or comment, feel free to fill up this form and contact us directly. You can also email us at hello@kenacandles.com

Have a question or comment? Send a note here or email us at hello@kenacandles.com.

FAQ's

When will my candle arrive?

Processing 2–3 business days; U.S. delivery 3–7 business days. Tracking via email.

What is your return policy?

Damaged/defective items only within 7 days. Email support with a photo & order #. See full policy → /returns.

Are your candles toxin-free?

Yes. Coconut-soy wax, phthalate-free fragrances, lead-free cotton wicks.

What wax do you use?

Premium coconut-soy blend.

What is the burn time for each candle?

35–45 hours per 190 mL with proper wick trimming.