Welcome to KENA Candles. By accessing or purchasing from our website (kenacandles.com), you agree to the following Terms & Conditions. Please read them carefully before using our site or placing an order.
KENA Candles is a U.S.-based small business specializing in
handcrafted candles and creative tools for focus and ritual. The
terms “we,” “our,” and “us” refer to KENA Candles.
The term
“you” refers to the customer or site visitor.
By using our site, you acknowledge that you are at least 18 years old or have parental consent to make a purchase.
Each candle is hand-poured in small batches, which may result in
slight variations in color or texture.
We make every effort
to display our products accurately, but we cannot guarantee that
your screen’s color representation will be exact.
We reserve the right to limit quantities, discontinue products, or update pricing and descriptions without notice.
All orders are processed securely through
Snipcart using your selected payment method
(credit card, Apple Pay, or Google Pay).
By submitting an
order, you authorize KENA Candles and our payment partners to
charge your payment method for the total amount shown at checkout.
You’ll receive an email confirmation once your order has been placed successfully.
Orders are typically processed within
2–3 business days and shipped via standard U.S.
carriers.
Shipping times may vary depending on destination
and carrier conditions.
We are not responsible for delays caused by postal or courier services, weather, or incorrect shipping information provided by the customer.
Because our candles are handcrafted and made-to-order, we only accept returns for damaged or defective items.
If your candle arrives damaged, contact us within 7 days of delivery at hello@kenacandles.com
All prices are listed in U.S. dollars (USD).
Sales tax is
calculated at checkout based on your shipping address and
applicable state laws.
We reserve the right to correct any pricing errors that may occur, even after an order has been submitted.
All content on this website—including text, imagery, logos, and product designs—is the property of KENA Candles and protected by intellectual property laws.
You may not copy, reproduce, or distribute any content from this site without written permission from KENA Candles.
Our site may link to third-party tools or services (e.g.,
Snipcart, Sanity, Make.com).
We are not responsible for the
content, security, or privacy practices of these external sites.
We encourage you to review their respective terms and privacy policies.
KENA Candles is not liable for any damages, losses, or injuries arising from the use or misuse of our products or website.
Our candles are intended for safe indoor use. Always burn within sight and follow standard candle safety practices.
We may update these Terms & Conditions periodically.
Any
changes will be posted on this page with the updated date
above.
By continuing to use our website, you agree to the
latest version of these terms.
If you have any questions about these Terms & Conditions, please contact:
KENA Candles
Email: hello@kenacandles.com