Privacy Policy

At KENA CANDLES, we respect your privacy and are committed to protecting your personal information.This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting our website or making a purchase.

1. Information We Collect

We collect information in the following ways:

1.1 Information you provide directly

• When you place an order through our website (name, shipping address, email, phone number, and payment details processed securely through Snipcart).
• When you sign up for our newsletter or contact us (email address, name, and any message you send).

1.2 Information collected automatically

• Basic analytics data (pages visited, browser type, approximate location, and session duration).
• Basic analytics data (pages visited, browser type, approximate location, and session duration).

2. How We Use Your Information

We use the information we collect to:

• Process and ship your orders.
• Respond to your questions or requests.
• Send updates, offers, or announcements (only if you’ve subscribed).
• Improve our website, products, and customer experience.
• Comply with legal or tax obligations.

We do not sell or rent your personal information to anyone.

3. How Your Information Is Shared

We only share your data with trusted partners necessary to run our store:

• Snipcart – processes your payment and order.
• Sanity – manages product data displayed on our site.
• Make.com – automates order and contact form workflows.
• Shipping carriers – deliver your purchases.
• Email providers – send transactional or marketing emails.

Each of these services has its own strict data-protection standards.

4. Cookies

Cookies are small files stored on your device to help the website function properly and collect analytics.You can disable cookies in your browser settings, but some site features may not work as intended.

5. Data Retention

We keep your order information only as long as necessary for business, accounting, and legal purposes. You may request deletion of your personal data at any time by contacting hello@kenacandles.com

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction, deletion, or limitation of processing.
• Withdraw consent for marketing emails at any time (unsubscribe link or email request).

To exercise any of these rights, contact us at hello@kenacandles.com

7. Security

We use SSL encryption and trusted third-party processors to protect your information. While no online service can guarantee 100% security, we take every reasonable step to keep your data safe.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect new practices or changes in the law. The latest version will always be available on this page with the updated date at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:

KENA CANDLES
Email: hello@kenacandles.com
Website: www.kenacandles.com
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